Protection of Funds T&C’s

Customer Account Security, Protection of Funds & Terms

To help keep customer accounts secure, Real Fun Group uses PIN protection as part of its account security measures. Customers are responsible for maintaining the confidentiality of their account details and are encouraged to update any default PIN settings and choose credentials that are not easily identifiable.

While Real Fun Group aims to provide reliable and uninterrupted access to its services, we cannot accept liability for missed claims, unsuccessful transactions, or losses resulting from technical issues, service interruptions, system failures, or device-related faults beyond our reasonable control.

Where a customer account has remained inactive for a continuous period of 12 months or longer, Real Fun Group may apply an annual administration fee of up to £5 to maintain and administer the account. Any such fee will be applied in accordance with applicable terms and regulations.

Customer balances held with Real Fun Group are retained separately in accordance with Gambling Commission requirements for customer fund protection. These funds are held under the Basic Segregation level of protection, meaning customer funds are not protected in the event of insolvency.